Our Commitment to Your Satisfaction

At Kitchen Island Sale, we understand that premium kitchen tools are essential for creating memorable culinary experiences. Our dedicated team is committed to ensuring your complete satisfaction with every purchase, from the moment you order to the day your items arrive at your doorstep.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after dispatch EMS

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to inspect your kitchen tools and ensure they meet your expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original packaging with all tags and labels attached
  • Unused and in the same condition as received
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, wear, or alterations

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged once opened or used:

  • Blender Replacement Parts (opened or used)
  • Bread Machine Parts & Accessories (opened)
  • Coffee & Espresso Machine Parts & Accessories (opened)
  • Deep Fryer Parts & Accessories (opened)
  • Food Processor Parts & Accessories (opened)
  • Cutting Boards (used or showing signs of wear)

Note: Opened replacement parts and accessories cannot be returned due to hygiene and compatibility concerns.

Step-by-Step Return Process

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our customer service team will review your request and email you a Return Authorization Number within 2 business days.

Step 3: Package Your Item

Securely package the item in its original packaging, including all accessories and documentation.

Step 4: Ship Your Return

Include the Return Authorization Number on your package and ship to:

Kitchen Island Sale Returns
1860 Lakeland Park Drive
Atlanta, US 30305

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Exchange Process

If you’d like to exchange an item for a different product:

  1. Follow the same return process outlined above
  2. In your email, clearly state the item you wish to exchange and the replacement product
  3. Once we receive your return, we’ll process your exchange and ship the new item
  4. You will be responsible for any price difference and additional shipping costs

Refund Information

Processing Time

Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued to your original payment method:

  • Visa/MasterCard/JCB: 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Note: Original shipping costs are non-refundable unless the return is due to our error.

Return/Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Kitchen Island Sale Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Product Name]
Product SKU: [If available]

Reason for Return/Exchange:
[Please describe the reason – defective, wrong item received, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Specify replacement product]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

I confirm that the item is unused and in its original packaging with all tags and accessories included.

Thank you for your assistance.

Sincerely,
[Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Last Updated: January 2024

We appreciate your trust in Kitchen Island Sale for your kitchen upgrade needs and are committed to ensuring your complete satisfaction with every purchase.