Returns & Exchanges

Our Commitment to Your Satisfaction

At Kitchen Island Sale, we take pride in offering premium kitchen essentials that enhance your culinary experience. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Your satisfaction is our top priority, and we’re committed to making this process as seamless as possible.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to inspect your kitchen tools and ensure they meet your expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original packaging with all tags and labels attached
• Unused and in the same condition as received
• Accompanied by the original receipt or proof of purchase
• Free from any damage, wear, or alterations

Step-by-Step Return Process

1. Contact Our Team
   Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Wait for Authorization
   Our customer service team will review your request and email you a Return Authorization Number within 2 business days.
3. Package Your Item
   Securely package the item in its original packaging, including all accessories and documentation.
4. Ship Your Return
   Include the Return Authorization Number on your package and ship to:
   Kitchen Island Sale Returns
   1860 Lakeland Park Drive
   Atlanta, US 30305
5. Return Shipping Costs
   Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Exchange Process

If you’d like to exchange an item for a different product:

1. Follow the same return process outlined above
2. In your email, clearly state the item you wish to exchange and the replacement product
3. Once we receive your return, we’ll process your exchange and ship the new item
4. You will be responsible for any price difference and additional shipping costs

Refund Information

Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refund Method: Refunds will be issued to your original payment method:

• Visa/MasterCard/JCB: 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Note: Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.